First call
Thirty minutes on the queue, the line of business and the systems behind it. The purpose is to establish whether an agent belongs on the work you described.
06 / Get in touch
Tell us where
the queue hurts.
Show us the highest volume, most repetitive work on your claims team's plate: the status calls, the intake backlog, the chase list, the document pile. We will tell you which agents take it off their hands, and where we would not be much help.
The useful first conversation is a specific one. The line of business, the queue, the claims system and roughly how much volume lands on it is enough for us to be concrete.
If an agent does not belong on the workflow you describe, we would rather say so in the first conversation than in the fourth.
Reach us directly
If you would rather talk than write, the phone is answered by a person during business hours in the Pacific time zone.
Phone
+1 (310) 413-3643
Email
hello@mavalli.net
Office
MAVALLI Inc
14507 Plummer St, Unit 1
Panorama City, CA 91402
14507 Plummer St, Unit 1
Panorama City, CA 91402
Security review
Documentation on request
If your information security team reviews vendors before a first meeting, say so in the message and we will send the documentation ahead of it.
Your message is ready to send.
We have opened your email client with everything filled in, so the last step is yours. If nothing opened, write to hello@mavalli.net or call +1 (310) 413-3643 and we will pick it up from there.
What happens next
Three conversations, usually.
No discovery phase that bills for itself before anything is built.
Walkthrough
We show the agents against a workflow resembling yours, with your team's questions rather than a scripted demonstration, and we are specific about what the agents will not do.
Scope
If it fits, we agree the first workflow, the field mapping, the escalation rules and what success is measured in. If it does not fit, we tell you.