Real-time ingestion
MAVALLI reads from your systems as events happen, so every agent acts on the current state of the claim rather than last night's extract.
- Event driven rather than batch
- New correspondence and documents enter context on arrival
03 / Integrations
Built to fit the stack
you already run.
Adoption fails when it asks a claims team to work somewhere new. MAVALLI connects to the claims-management system, CRM, communication tools, telephony, warehouse and in-house applications you already run, and leaves your team where they are.
The agents are only as useful as their reach. An agent that cannot write back to the system of record is a demonstration, not an operation.
Four connection methods cover almost every stack we meet, including the parts of it your own engineers built.
01 / Mechanisms
Four ways MAVALLI plugs in.
Most deployments use more than one. Which ones depends on what your systems expose.
Write-back automation
Filings, field updates, notes and attachments are written straight into your system of record, where your team already looks for them.
- Scoped per field and per agent
- Every write logged and attributable
Two-way status sync
The claim stays consistent everywhere it lives. A change in one system is reflected in the others, continuously and in both directions.
- Reconciled against the system of record
- Conflicts surfaced rather than silently resolved
Open API
A programming interface for the systems no vendor ships a connector for, including the applications your own engineers built and maintain.
- Read and write claim context
- Trigger and receive agent activity
02 / Surfaces
Every channel and system a claim touches.
From the channels a loss arrives on to the systems it has to live in.
Claims management
Reads the claim, files new losses, writes notes, field updates and attachments back.
CRM
Keeps party, policy and contact records consistent with what the agents establish in conversation.
Communication tools
Operates inside the email, messaging and collaboration tools your team already works in.
IVR and telephony
Sits behind your routing, so inbound status reaches an agent instead of a hold queue.
Data warehouse
Feeds structured claim and interaction data into the reporting your business already trusts.
Inbound phone
Calls and voicemail captured, transcribed and filed against the right claim.
Threads parsed into structured data, with attachments indexed to the claim.
File upload
Portal, broker and direct uploads of any document type, including scans.
Custom applications
In-house systems connected through the open API rather than left outside the loop.
Identity and access
Agents operate under credentials you issue, inside the access model you already run.
03 / What it takes
What your team actually provides.
The honest list. There is nothing hidden behind it.
- System access
- Credentials for each system an agent must read or write, scoped to the records and fields it needs and no further, issued by you and revocable at any time.
- A field mapping
- An agreed map between what an agent captures and your schema, including code sets, jurisdictional requirements and whatever your organization treats as mandatory at filing.
- A connection method
- Whichever of the four mechanisms your systems support. Where a system exposes an interface we work through it; where it does not, the open API and your own engineers close the gap.
- Telephony routing
- For voice agents, a route from your existing numbers or IVR. Your numbers, your routing rules, your fallback to a person.
- Escalation destinations
- Where each kind of handover should land: a queue, a team, a named role. Defined once per agent and changed whenever your operation changes.
- A reviewer
- Someone on your side who reads a sample of interactions during the first weeks and tells us what to adjust. This is the single largest factor in how quickly an agent becomes useful.
Your systems stay authoritative.
MAVALLI does not ask you to migrate, to re-platform, or to accept a second system of record alongside the one your auditors already know about.
The claims-management system remains the authority on the claim. Everything the agents do is written back into it, in your fields, under your access model, with a record attached. If we were removed tomorrow, your file would still be complete.
04 / Deployment
How a rollout actually runs.
One agent, one workflow, one queue, then widen. Everything else is theatre.
Scope
Pick the loudest queue and the workflow behind it. Agree what the agent will handle, what it will not, and what success looks like in your own operational numbers.
Connect
Establish access and the connection method, map fields, and confirm write-back behaviour against a small set of real claims before anything is live to a caller.
Shadow
The agent runs alongside the existing process without acting on it. Your reviewer reads the transcripts and the proposed write-backs, and the configuration is corrected against real traffic.
Operate
The agent takes live volume on the agreed workflow, with escalation thresholds set conservatively and loosened as the record justifies it. The next agent starts the same way.
We do not begin with a full book. We begin with the narrowest workflow that is still worth automating, prove it against your own traffic, and widen from there. It is slower to describe and considerably faster to get right.
Questions
Integration questions we get.
Our claims system is old and barely has an API.
That is the common case rather than the exception. Where a system exposes an interface we use it. Where it does not, we work through the mechanisms it does support, and the open API lets your own engineers close whatever remains. We would rather tell you an integration is awkward than discover it after a signature.
Will this change how our adjusters work day to day?
Their tools do not change. The claim is still opened, updated and closed in the same system, and the agent's work appears there as filings, notes and attachments. What changes is the volume of mechanical work that reaches them before they open it.
Can agents write to our system without a person approving it?
That is your decision, per field and per agent. Some teams let intake file directly and keep every other write as a proposal for the first months. Others invert it. Write-back scope is configuration, it is logged, and it can be tightened or widened at any time.
How do you handle our data in the warehouse?
Structured claim and interaction data can be fed into your warehouse so the reporting your business already trusts covers agent activity too. We would rather your analytics team measure us with their own numbers than take ours.
Next step
Tell us what you run.
Name the claims system, the telephony and the one in-house application everybody warns new vendors about. That conversation is usually enough to tell you where this lands.
Get in touch